Real-time fraud detection and prevention is a key focus area for banks globally. “Through our FinTech program, we are nurturing a collaborative ecosystem to accelerate banking innovation. The NetGuardians platform uses cutting-edge technology such as artificial intelligence, Big Data, and user-behavior analytics to prevent fraud in real time across key business areas including digital and internal fraud. With this partnership, Finacle and NetGuardians will offer a joint solution that will enable banks to counter Financial frauds such as scams, cyber fraud, fraud through social engineering or employee fraud using 2 different modules: Digital Banking Fraud, and Internal Banking Fraud. Through the program, Finacle identifies promising FinTech solutions from across the world and co-innovates with them to help accelerate innovations for banks. NetGuardians was selected by Finacle as part of its Finacle FinTech Connect program.įinacle FinTech Connect is an ecosystem innovation initiative that brings together banks, FinTechs and Finacle. The latest technology foundation will help Bank Dhofar further strengthen its market leadership and drive innovation-driven growth.Yverdon-les-Bains, 9 July 2020: Award-winning Swiss FinTech NetGuardians, renowned for its AI risk platform for combating banking fraud, today announced its partnership with Infosys Finacle – the industry leading digital banking solution suite. Sajit Vijayakumar, Senior Vice President and Chief Operating Officer of Infosys Finacle, said: The success of this comprehensive modernization underscores our position as a trusted digital transformation partner for industry-leading digital banking suite providers and financial institutions. We are currently in a position to provide our customers with world-class banking facilities with new platforms, either in branches or digital channels, to strengthen their leadership position in the Sultanate. Since its launch, BankDhofar considers it to be the highest ranked in terms of technology leadership and range of capabilities. Abdul Hakeem Omar Al Ojaili, Chief Executive Officer of Bank Dhofar, said: We are pleased that the transformation program covering technology upgrades, channel improvements, process improvements, data reconstruction, branch modernization, and cultural transformation is on track and there is no room for disruption to end customers. BankDhofar is now able to quickly collaborate with external digital ecosystems to get to market faster with a comprehensive suite of fast, scalable web services and over 1100 RESTful APIs. In addition, BankDhofar has trained more than 800 staff on the new platform and implemented preferential pricing, VAT, and country restrictions.
Phase 3 – In this phase, we revamped our entire back-end technology infrastructure by upgrading the Finacle Treasury, Finacle Payments, and Finacle Core Banking platforms to the latest Finacle 11 enterprise version. Banks have also implemented the Finacle Digital Engagement Hub as a platform for delivering integrated, contextual digital banking services across channels and redesigned their customer service processes to facilitate the transition to digital. Phase 2-This phase saw a digital channel modernization program that included upgrading existing Finacle online banking applications for both retail banking and corporate banking. Since then, our digital-era branches have significantly improved staff performance, improved customer satisfaction for both enterprise and enterprise customers, and a significant increase in the ratio of sales to services. Phase 1 – BankDhofar has modernized its branches in consultation with Infosys’ customer-centric digital transformation studio, with the dual purpose of simplifying banking operations and improving the customer experience. The program completes faster than planned and is in line with the bank’s vision of becoming a digital-first entity, with the bank’s core banking platform, digital channels, and branch office digital transformation, and “the best banks in the Gulf for a customer experience.” I covered it. Announced that it was successfully completed. Infosys Finacle, part of EdgeVerve Systems, a wholly owned subsidiary of Infosys (NSE, BSE, NYSE: INFY), and Bank Dhofar, one of Oman’s leading banks, today offer a comprehensive, three-step modernization program for banks.
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